Frequently asked questions

How to open an account: what should I do?

At you can enter the section Products, select your prefered account and complete the corresponding collections. Opening funds must be sent to Once we  have the information, one of our executives will contact you.

Once I have filled the forms, whom do I send them to?

Opening funds must be sent to or you can communicate directly with your assigned executive. 

How long does it take to open my account?

Between 48 to 72 hours after receiving all documentation.

What is the minimum amount I need to open an account?

Depending on the account type, from USD 1,000.

 If I have a complaint, who do I speak to? In person? By email?

Complaints, doubts or feedback can be sent by email at or any of our forms of contact  here 


Can I order a transfer electronically?

Yes. Electronic transfers can be done directly from the section  My Account > iBank  on our website. Or apply by sending us an email to using the following form:

How can I obtain a Credit Card?

You can obtain an International Master Credit Card after completing the application and opening a Time Deposit. For more information consult your business executive or call +17864621058 or

Can I designate beneficiaries in case of death?


What is the credit card financing rate?


How do I activate my credit card?

By sending an email to your business executive requesting activation of the credit card, by calling phone number +17864621058 or

What is the limit I will have on my credit card?

Depending on the amount of the guarantee; minimum amount of USD 1,000.

What type of credit card is it?


How can I consult my credit card activity?

You will receive an email with your monthly statement.

ibank woman

What are the interest rates paid for the deposits in the accounts?

Every account has its own conditions and characteristics. We invite you to communicate with your account executive so we can guide you according to your needs.

Can I see my bank account online?

Yes. You can have 24/7 access to your bank balance from the section  My Account > iBank  on our website. Username and Password are necessary and they will be given to you when your account is opened. 

How do I mobilize my money?

By wire transfers thru our virtual bank or by making use of your Credit Card.

Where are your offices located?

Our main office is located at # 46 Great Marlboro St., Roseau, Commonwealth of Dominica.

Can I open an account being a minor?

You can be a co-owner or beneficiary in an account being a minor.

At what age can I benefit from a credit card?

From 14 years old on.

How long will it take for me to receive a credit card?

Between 15 to 20 business days.

Will I obtain interest income with my iBank account?

Yes, the accounts that generate interest rates are: Savings, iAccount.

Can I withdraw money from an ATM?


What are the costs?

Contact your business executive

Can I overdraft my credit card?

No, but nevertheless, you can request increase in your line of credit through your business executive.

How do I pay for my credit card?

By means of an electronic transfer through your iBank account.

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